Refund Policy for QCH Shilajit (UK)
At QCH Shilajit, we take pride in delivering high-quality products and ensuring customer satisfaction. Due to the nature of our product, we do not offer refunds on purchases unless the item received is damaged.
Refund Eligibility
- Damaged Parcels: If your parcel arrives damaged, please contact our customer service team within 48 hours of receiving your order. We may require photos of the damaged package and product to assess the issue.
Refund Process
- If a refund is approved due to a damaged item, we will process the refund to your original payment method within 10 business days. Refunds are issued for the product cost only; shipping charges are non-refundable.
How to Request a Refund
- To initiate a refund request for a damaged parcel, please contact our support team at qch007@hotmail.com with your order details and photos of the damage.
Non-Refundable Items
- All items are non-refundable unless damaged upon receipt. We do not offer refunds for any other reason, including change of mind or dissatisfaction with the product.
For further assistance, please reach out to us at qch007@hotmail.com. Thank you for choosing QCH Shilajit, and we are here to ensure a positive experience.